Free the little bird

Twitter is undoubtedly one of the main communication tools today. Its App is one of the most downloaded in the world and for many companies it is a vital element in their day-to-day life. So much so that having an account according to the brand is a precious treasure. Pirates who try to make a living by kidnapping accounts are all over the world and we have seen the latest case of identity theft with the Andorra-La Seu Airport . Despite this, recovering a hacked account, for companies, is a relatively easy task. Like any procedure combating identity theft is not a complicated task, but it does require some time and patience. Patience to fill out the relevant forms and time, the approximately five working days it takes for Twitter to validate our information and proceed to grant us our new user account. The most important when claiming is to be able to prove that the username we want is the one that really identifies our brand or company the most. Twitter does not usually enter into personal matters so only admits for processing those claims that have a commercial/business purpose . In fact, Twitter makes it clear which cases are likely to be considered a trademark impersonation: “ The use of a company or business name, logo or other materials can be considered an infringement of the trademark policy protected by trademarks that may mislead or confuse other people in relation to their trademark or commercial affiliation ”. Therefore, when a “ clear intention to mislead other people through the unauthorized use of a registered trademark is detected, Twitter will suspend the account and notify the owner of said account “. If this hypothesis is met, all you have to do is go to Twitter service center and fill out the form corresponding to the process of claiming the account. The data to be provided will be the username of the account to be recovered, the name of the company in question, the company’s Twitter account, the company’s website, the company’s logo, the commercial registration number and the commercial registry office. Everything that can be contributed extra will be welcomed by Twitter when it comes to validating the information and ownership of a name or trademark. With all this, Twitter will initiate the procedures to recover the account. In this post of the company Wanatop you can see the whole process as an example of what happened to them to get their brand back on Twitter.