Free the little bird

Twitter It is without a doubt one of the main communication tools of today. Its App It is one of the most downloaded accounts in the world and for many companies it is a vital element in their daily work. So much so that having an account that matches the brand is a precious treasure. Pirates There are people all over the world who try to make a living by hijacking accounts and we have seen the latest case of identity theft with the Andorra-La Seu AirportHowever, recovering a hacked account is a relatively easy task for companies.

Like any procedure combating identity theft It is not a complicated task, but it does require some time and patience. Patience to fill out the relevant forms and time, the approximately five working days that Twitter takes to validate our information and proceed to grant us our new user account.

The most important thing when making a claim is to be able to prove that the username we want is the one that most identifies our brand or company. Twitter does not usually get into personal matters, so Only those claims that have a commercial/business purpose are processed.. In fact, Twitter makes it very clear which cases are likely to be considered trademark impersonation: “It may be considered a violation of the trademark policy to use a company or business name, logo, or other trademarked materials in a manner that is likely to mislead or confuse others regarding your brand or business affiliation.”. Therefore, when a “ is detectedclear intent to mislead others through unauthorized use of a trademark, Twitter will suspend the account and notify the account holder”.

If this hypothesis is fulfilled, there is nothing more to do than go to the Twitter spotlight and fill out the form corresponding to the account claim process. The data to be provided will be the username of the account to be recovered, the name of the company in question, the company's Twitter account, the company's website, the company's logo, the commercial registration number and the commercial registration office. Any additional information that can be provided will be welcome. Twitter when validating the information and ownership of a name or trademark.

With all this, Twitter will begin the process to recover the account.

In this post of the company Wanatop You will be able to see the entire process as an example of what happened to them to recover their brand on Twitter.